Terms and Conditions Barney Bats

Last updated: 01/12/2025

Welcome to Terms and Conditions at Barney Bats which govern your use of our website (www.barneybats.co.uk), the purchase of products, and the booking of cricket bat repair or refurbishment services.
By using our website, you agree to these Terms.

“We”, “us”, and “our” refer to Barney Bats, operated by The Sanding Room Ltd.
“You” and “your” refer to the customer or visitor.

1. Company Information

Business Name: Barney Bats (operated by The Sanding Room Ltd)
Registered Address: 49 Station road, Polegate, East Sussex, BN26 6EA
Email: es***@***********co.uk
Phone: +44 (0) 1444635004
Company Number: 09652941

2. Use of Our Website

By using our website, you agree to:

  • Use the site lawfully and respectfully
  • Not interfere with the security or functionality of the site
  • Not copy or misuse any content or materials
  • Provide accurate information during checkout or enquiry

We may update or withdraw any part of the website without notice.

3. Product & Service Descriptions

We aim to ensure accurate, up-to-date descriptions of:

  • Cricket bat repair services
  • DIY kits
  • Accessories
  • Related products

However, minor variations in colour, finish, material or appearance may occur, particularly because wood is a natural material and each bat is unique.

4. Prices & Payment

All prices:

  • Are shown in GBP (£)
  • Include VAT where applicable
  • May change without notice

Payment is accepted via the methods shown at checkout.
Payment must be completed before orders or repairs are processed.

5. Ordering Process

An order is confirmed when:

  1. You complete checkout
  2. You receive an email confirmation from us

We reserve the right to refuse or cancel an order if:

  • The product becomes unavailable
  • A pricing or listing error occurs
  • Fraud is suspected

If we cancel, any payment will be refunded immediately.

6. Repair Services

By sending your bat to us for repair or refurbishment, you acknowledge the following:

  • Cricket bats are made from natural willow and may behave unpredictably.
  • Repairs aim to extend lifespan, not restore a bat to new condition.
  • A repaired bat may still break during normal cricket play.
  • We cannot guarantee specific performance outcomes.

If we believe a bat is unsafe or unsuitable for repair, we may refuse the service.

7. Delivery Policy

Delivery details are provided in our Delivery Policy.
By placing an order, you agree to those terms, including:

  • Processing times
  • Courier services used
  • Packaging standards
  • Customer obligations for safe return of bats
  • Additional charges for re-delivery or incorrect addresses

Delivery times are estimates and not guaranteed.

8. Returns & Refunds

Our Returns Policy explains your legal rights and our procedures, including:

  • 14-day cancellation period for non-custom items
  • Conditions for returning unused items
  • Policies for faulty goods
  • Non-returnable items (e.g., bespoke repair services)

Refunds are processed within 7–14 working days after inspection.

Customers must contact us before sending any item back.

9. Faulty Goods & Services

Under the Consumer Rights Act 2015:

  • You are entitled to a full refund within 30 days if goods are faulty.
  • After 30 days, you may request a repair or replacement.
  • If repairs cannot resolve the issue, you may request a refund or price reduction.

For services (bat repairs):

  • You may request that the service be redone if not carried out with reasonable care.
  • Damage caused by incorrect use, moisture exposure, poor storage, or natural bat failure is not covered.
10. Cancellation Rights

Under the Consumer Contracts Regulations 2013, you have 14 days from receiving goods to cancel your order (except for custom or bespoke services).

Repairs and refurbishments already started cannot be cancelled unless we agree otherwise.

11. Customer Responsibilities

You agree to:

  • Provide accurate delivery details
  • Follow our care instructions for repaired bats
  • Package bats securely when sending them to us
  • Inspect your bat or products upon delivery

We are not responsible for damage caused by inadequate packaging on items sent to us.

12. Liability

We are not liable for:

  • Damage caused by improper use of a cricket bat
  • Natural cracking, splitting or breakage due to cricket play
  • Delays caused by couriers or external factors
  • Losses not caused by our negligence
  • Indirect, consequential or business losses

Nothing in these Terms excludes liability for death or personal injury caused by negligence.

13. Privacy & Cookies

Your use of our website is subject to:

These explain how we collect, use, store and protect your data.

14. Intellectual Property

All content on our website—including branding, text, graphics and product descriptions—is owned by Barney Bats or its licensors.

You may not copy, reproduce or distribute any content without permission.

15. Changes to Terms

We may update these Terms and Conditions Barney Bats at any time.
The updated version will apply from the date posted on our website.

16. Governing Law

These Terms & Conditions are governed by:

Any disputes will be handled by the courts of England and Wales.

17. Contact Us

For any questions regarding these Terms and Conditions at Barney Bats:

📍 Barney Bats
The Sanding Room Ltd C/O Boxx Storage, 16 Victoria way, Burgess Hill, RH15 9NF
📧 Email: es***@***********co.uk
📞 Phone: +44 (0) 1444 635004