Frequently Asked Questions – Barney Bats
Find clear and helpful answers here to common questions about bat repairs, DIY kits and maintenance tips.
1. What does Barney Bats do?
We specialise in professional cricket-bat repairs and selling DIY repair kits & accessories. From edge and toe repairs to full bat refurbishments we help your bat perform longer and better. Learn more About us or if you fancy, read about Origin of Barney Bats.
2. Can I repair my bat myself using your DIY kit?
Yes, our DIY kits come with detailed instructions and all necessary materials for simple repairs. For regular updates about our tips, new products and services, join our Barney Bats Newsletter Club.
3. How does the bat repair process work?
- You send your bat to us using a suitable courier service.
- We assess, clean, oil and repair or refurbish the bat, depending on condition.
- We return your bat securely packaged.
You will receive instructions and estimated turnaround once we receive your bat.
4. How long will my bat repair take?
- Standard repairs: approximately 5-10 working days after receipt.
- Full refurbishment: approximately 10-14 working days.
Processing times may vary during busy periods.
5. Can you guarantee that a repaired bat will never break?
No. Cricket bats are made from natural willow and will always carry some risk of breakage. Repairs aim to extend life and restore performance, but we cannot guarantee the bat will not fail under use.
6. What are your delivery / shipping terms?
We ship across the UK. For products and accessories order, standard shipping fees apply and are shown at checkout. For repair service, your bat is returned via tracked courier. Delivery cost, packaging and courier details are outlined in our Delivery Policy.
7. What if I change my mind or want to return?
For non-custom goods (DIY kits, accessories), you have up to 14 days to notify us of cancellation after receipt, and another 14 days to return the item in unused condition. Custom repair services cannot be cancelled once started. See our Returns Policy for full details.
8. What if the item arrives damaged or faulty?
Please contact us within 48 hours of delivery with photos of the item and packaging. If the item is faulty or incorrectly supplied, we will arrange a repair, replacement or refund as appropriate under UK law. For bat repair services, if the service fails to deliver as promised, you may request redress under the Consumer Rights Act 2015.
9. Do you use cookies on your website?
Yes. We use cookies to improve site performance, personalise content and analyse traffic. For full details on how cookies are used and how to manage your preferences, please see our Cookie Policy.
10. How do you handle my personal data?
We collect your name, contact details, order information and website usage data. We use it to fulfil your orders, communicate with you, improve our services and comply with legal obligations. Our full approach to privacy, data security, your rights and how we process data is in our Privacy Policy.
11. What payment methods do you accept?
We accept the payment methods shown on checkout when you place your order (typically major credit/debit cards, Pay-Pal or bank transfer). Orders must be paid in full before processing.
12. How do I get in touch for support or further help?
You can contact us at:
Bats Repair Services
📧 Email: ba****@***********co.uk
📞 Phone: +44 (0) 7968942391
Repair kits, Products & Accessorries
📧 Email: es***@***********co.uk
📞 Phone: +44 (0) 1444635004
We aim to respond to all enquiries promptly.
Discover our services, DIY kits and accessories and expert cricket bat care tips.
Bat Repair Services
Want us to repair your favourite cricket bat? Drop us a message.
DIY Repair Kits & Accessories
Explore in-depth guidance on using our repair kits effectively.
Bat Maintenance Tips
Understand how to protect and prolong your bat’s lifespan.
How Our Cricket Bat Repair Service Works
Follow these clear steps to understand how to send your cricket bat for expert repair and get the best results.
Step One: Fill up Order Form and Send Your Bat to us
Click on Book Repair Service below, fill up the form and then pack your bat and send it to us for a thorough assessment and repair service.
Step Two: Expert Repair
Barney, the Bat Doctor, will carefully restore your bat using specialised techniques to bring it back to the peak condition. If is something unclear, he will contact you.
Step Three: Quality Check & Return
Once repaired, we will conduct a final quality check before returning your bat swiftly and safely to you via tracked service.
Explore our DIY Repair Kits & Accessories for your cricket needs
Want to take care of your cricket bat by self? No problem. You will find all necessary items for Do it Yourself bat repairs in our shop section.